Fitbit charge 4 not tracking data

[Steezemachinee]

I took my fitbit off for a couple days, and since putting it back on, it is acting goofy in various ways.

The only thing that it is tracking (unsure if it is accurate, but it shows a number) is calories.  My heart rate, steps, stairs climbed, zone mins, and distance walked are all blank.

I also noticed that the fitbit display no longer turns on when looking at the display as i raise my wrist.  I now have to hit a side button.  Weird.

I have tried restarting the device from the about menu in settings and did a hard reset with no results.

I'm not finding any solutions...any help?

[LiamMac]

I'm out of my depth as far as suggesting anything as to why your Charge 4 is tracking/updating nothing but calorie expenditure.....(but calorie expenditure is basically automated as far as I can tell, Fitbit works out your BMR from your height/weight/age then applies a multiplier based upon the activity level that the tracker tracks you at, divides that by something.... maybe by 1,440 (#of minutes in the day) or 86,400 (# of seconds in the day) or maybe by some other method) and simply 'adds' some calories per unit of time... check out the # of calories you've burned when you wake up tomorrow - it'll already be in the hundreds 😄 😄 

as for the 'screen wake' thing (so this is where the screen wakes when you touch it, or raise your wrist towards you) see my reply to this post: https://community.fitbit.com/t5/Charge-4/Charge-4/m-p/5208850#M66419

[justinsuae]

I'm having the same problem, except my charge 4 is brand new (replacing a broken charge 4) and the new one has NEVER tracked data yet...I've tried everything. Previous charge 4 worked totally fine until the plastic snapped on the watch head. 

[AdityaSingh]

I too am facing the same issue. There some bug that needs to be fixed coz earlier today the screen wasn't responding i.e. the band a complete black screen even though the side button and the sensor below was working