Fitbit charge clock stuck on time of sync.

[Howee]

My fitbit charge's clock is stuck at the last time I sync's it. If I sync again it changes to that time and gets stuck again.

[aprvit]

My charge is still showing it's first sync at 10:30 a.m.  Today is the first time it has ever been stuck.  Was there an upload?

[aprvit]

how to you force it to sync?  My charge is still at the count from 10:30 a.m to day.

[theldenn]

I go to the windows squares in the left lower corner corner of the screen and select fitbit tab.  A screen comes up wih a choice to sync.   I do mine through the computer and I place it just wrist right uner the toggle and it goes right through.

[tlynch101]

please help me I am trying very hard to resit my time I have gone everywhere on this site but I can not figure out just where to go or how to resit my fitbit, I really need this fitbit to work and I am going crazy trying to figure out how to do, Can someone please call me and tell me what to do I am getting very fustrated  my phone number is -REDACTED-

PLEASE HELP

Thank you

Sincerely,

Thomas Lynch

Moderator edit: Removed personal information.

[LucyAP]

It's great to see that you've visited the Fitbit Community @Howee, @aprvit, @theldenn, and @tlynch101! Thanks for the great help @theldenn! 

@Howee and @aprvit, please try restarting your Charge by following these steps. Then, try to force sync your tracker by following @WendyB's tips. 

@tlynch101 Please follow these steps to restart your Charge. And, check this post to change your timezone.

Good luck and keep me posted! 😉 

[theldenn]

Call Fitbit 1-877-623-4997

[theldenn]

1877-623-4997  Fitbit customer Service.   They will walk you through it,