Fitbit charge screen dim and unreadable

[DuchesneJ]

Having used Fitbit for as many years as they have been available I was thrilled when I upgraded to a Charge 3.  Now the screen is dim and unreadable.  I see on the forums that this is a known error?  I go to Fitbit for help and am told "yes this is a problem we are aware of - HANG IN THERE and hopefully we will resolve it at some stage" - surely that is not the solution?  I do not want to Hang in There!!  Can anyone give me any advice?

[Gem-L]

Mine is exactly the same! Its ridiculous that you cannot see the time during the day or your steps! How long are we expected to hang in there for??

[JonDavidL]

Fitbit has been promising a fix "soon" for over 6 months now.  I contacted customer service back in November but they refused to exchange my Dim, under warranty, Charge 3 saying is was a software issue that will be fixed "soon".  I think Fitbit is just waiting people out and hoping they will just go away.  I love Fitbit products but the company itself is horrible.  It is no wonder that they needed Google to save them in the end.  Super frustrating.  The Charge 3 is probably my favorite Fitbit.  I bought a Versa 2 for a great price a few months ago, but if the Dim problem was fixed, I would go back to my Charge 3 in a second.  Good luck! 

[DuchesneJ]

I really feel at present this is a brick wall - I have now spoken to several people who all say "I hear what you are saying" but then shrug their shoulders.  I will keep making a fuss but I feel that it may be time to change to another company that looks after its customers a bit better than Fitbit does.  Such a shame!

[Gershon]

Until your warranty expires. If you are lucky, they will offer you 25% off on another device with the same problem.