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Fitbit device installment

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‎02-23-2022 02:50 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-23-2022 02:50 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

Hi, so I bought the fitbit charge 4, installed the app, now I'm trying to add my device to my phone and app. Everytime I want to add device on the app it throws me back to my dashboard so I can't add my device. My is compatible, I have the Huawei p40 lite so I don't know understand. Can anyone assist please

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‎02-23-2022 18:02

‎02-23-2022 18:02

@Liezllee , Nice to see yo here. Thank you for sharing the details of your situation. 

 

On the Fitbit app, tap on your profile picture and verify that the Charge 4 is not connected to your account. 

If not, please have a look at this: Why can't I set up my Fitbit device?

 

See you around. 

 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

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