10-28-2020 12:34
10-28-2020 12:34
A fitbit help article show the following steps to reset the charge 3 to fabric settings:
But step 2 is impossible due to the charger. You can't remove the cable form the tracker without letting go the button. I've also tried to delete the data from my device and restar it, but it does not work. It does not go to fabric settings and it still connected to my account.
10-28-2020 13:21
10-28-2020 13:21
I think I found the help article you are quoting and it says for Charge or Charge HR which have different chargers than Charge 3.
I'm guessing you mean "factory", not "fabric, right?
If I I have the right article, it also says "The steps below provide a more complicated troubleshoot known as a "factory reset." Only follow these steps if a Fitbit Customer Support agent asks you to do so or you're following the firmware update troubleshooting steps for a Charge HR."
I urge caution in choosing to do a factory reset. In my experience, it it rare that solves anything, and sometimes causes problems.