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Fitbit heartbeat

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‎01-04-2019 20:49 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

‎01-04-2019 20:49 - last edited on ‎09-08-2020 18:22 by Fitbit Moderator

Heartbeat worked for 3 months, now it is frozen.  Took it to place of purchase and after working with it for an hour, couldn’t help me. I’m very frustrated since the heartbeat is the reason I bought the Fitbit!

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‎01-04-2019 22:46

‎01-04-2019 22:46

Have you checked the app or web for the heart rate settings on the Charge 2 to see if the heart rate is turned on?

If it is off you will have to sync.

Another thought would be to turn it off sync then turn on and sync.

You could also try this through both the week and the App

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‎01-05-2019 07:31

In response to Rich_Laue

‎01-05-2019 07:31

My tracker also stopped tracking heartbeat from dec 23rd. It was working well for over two years.

 

I tried the setting on app to auto and then on, with many syncs. Nothing is working. 

 

Without heartbeat tracking, it looks like fitbitbis is unable to detect sleep disruptions well!! I need this feature working. Any help???

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