Fitbit malfunctioning for a week now!

[KarenHenry]

I charged my Fitbit last Saturday night because the battery was low and it has been malfunctioning ever since: Sleep data and score unavailable; active minutes completely wrong; heart rate wrong, showing a fat burning rate, while I'm sitting at my desk, etc. I have installed and reinstalled the app at least twice, and there has been virtually no improvement. I am really frustrated now and seriously considering returning the watch, which I've only had for 3 months anyway.

Karen Henry

[gracesams]

I'm having the same issue. Checked for an update and found nothing. The main thing I use my fitbit for is tracking sleep and heart rate. Both of which are missing now.

[carladiane]

I'm having the same problem!!  Hey, tech desk...is anyone out there?  Are you listening?  Help us!!

CarlaDiane

[PeterSwim]

I have had the same problems over the last week, lost step count, activity time etc. from my mobile & PC app. I have tried the usual resorts of reset, reload app to no avail. I did try to contact FitBit customer support and this is their miserable response.

"Thanks for contacting Fitbit Customer Support! We know issues are no fun and are here to help. For the fastest answers, start here:

• Go to our Help Site for answers to common questions
• Visit our community forum for suggestions from other customers
• Use this online claim form to replace your in-warranty wristband

While we’re no longer offering support by email, if you don’t see what you’re looking for or need additional support, you can always chat with us online or give us a call. Click here to get connected.

Sincerely,
Fitbit Support"

IF THEY SCREW IT UP YOU WOULD AT LEAST EXPECT THEM TO SORT IT!!

[KarenHenry]

Hi Gracesams

Try connecting the Fitbit to your charger and pressing on the sides for 15
seconds until the smiley face appears. I did that last weekend and it's
working normally now.

Karen