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Fitbit not recognizing exercise

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‎09-24-2019 21:04 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

‎09-24-2019 21:04 - last edited on ‎09-08-2020 12:50 by Fitbit Moderator

My Fitbit has stopped recognizing the exercise or any exercise at all. It counts my steps, but that’s it. I haven’t even had it for a year yet!!! 

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4 REPLIES 4

‎09-25-2019 17:10

‎09-25-2019 17:10

Hi @Heslyr13, welcome to the Community Forums!

 

I appreciate the details that were shared in your post. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Also, which activities the SmartTrack feature on your Charge 2 didn't recognized? If you haven't already done so, I recommend you to learn more about how to track an exercise here. You can also restart your device to refresh your device's performance in the meantime I receive your answers.

 

Keep me posted and let me know if you have any additional questions.

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‎09-25-2019 22:22

‎09-25-2019 22:22

mine too; however, after the update i did today the exercise i did today appeared. hopefully problem solved

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‎09-26-2019 00:18

In response to monroecee

‎09-26-2019 00:18

Fitbit is not mapping since the update is there a solution for this

 

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‎09-30-2019 07:06

In response to RicardoFitbit

‎09-30-2019 07:06

usually my fitbits detects Any kind of movement when I’m at the gym, whether I’m skipping or doing knee tucks. Now, even when I’m doing any kind of movement, it doesn’t track it at all. It says I’ve been moving for a certain amount of time, but doesn’t track my “exercise for the day”. 

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