Fitbit not syncing with contacts

[NurseNat_NYC]

I am having the same problem. Yesterday I bought my first Fitbit ever. I was so excited but now I am so disappointed. I got it to start working out with my friends who also have a Fitbit. I just bought the charge 3 and I have an iPhone X. When I give permission to sync, only old contact are syncing, some people that are no longer in my phone book. And i have over 50 people on my phone book and only 10 are showing up?! So now I am manually trying to find people by their ID name and nothing. One of my friends that I will be working out with, he got me into buying a Fitbit and I don’t even see him on the contact list.  I feel like returning this Fitbit. Maybe Fitbit wasn’t for me.  I have restarted it. I have uninstalled and reinstalled the app. 

[Rich_Laue]

Hello @NurseNat_NYC. sorry for the confusion. 

Could you please let us know what type of phone or computer your Fitbit app is on? 

On android after pressing the plus to find a friend we have the choice to see every contact in your phones contact list. You should be able to choose from there. 

Or we can simply send a request using your friends known email. 

As for friends with fitbit's this requires your contact list to have the same email that the friend used on fitbit. 

Please let us know what phone/computer

[tinalynne]

I am using a Samsung Galaxy S10. When I added the Fitbit app it showed contacts I had years ago, but have since deleted, and none of my newer contacts.