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Fitbit not tracking heart rate data

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‎07-09-2019 20:18 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

‎07-09-2019 20:18 - last edited on ‎09-08-2020 14:54 by Fitbit Moderator

My heart rate tracker stopped working most of the time June 11. A few weeks later the heart rate lights started running constantly. Extremely annoying and of course drains the battery in no time. Cleaning doesn't work. Resetting doesn't work. I know there are a few threads about this topic but haven't seen any actual solutions or word of anyone's tracker recovering from this issue. Is there any hope or is it garbage? Thanks.

 

Moderator edit: Subject for clarity 

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‎07-10-2019 12:58

‎07-10-2019 12:58

Hi @jason-s-chicago welcome to the Community Forums, I'm happy to assist you with your heart rate tracking concern.

 

First, I'd like to appreciate your effort and patience troubleshooting your device prior to posting, I totally understand how frustrating this matter can be and even more when it drains the battery of your Charge 2. If you haven't already done so, I recommend you to check the troubleshooting steps that are specified on our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions, I'll be here.

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‎07-31-2019 12:46

In response to RicardoFitbit

‎07-31-2019 12:46

Tried all that of course - mentioned resetting it in original post. 

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‎08-10-2019 07:43

‎08-10-2019 07:43

Posting in case this is useful to anyone with similar problem. Decided to try once more and saw there was an update for the tracker to v22.58.0. After the update I set heart rate to Off in the app and then back on to Auto. Not only resolved problem with sensors being on constantly but, at least one night in, detailed sleep data seems to be working again too. 

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‎08-13-2019 11:55

In response to jason-s-chicago

‎08-13-2019 11:55

Thanks for your reply and update @jason-s-chicago, sorry for the delay in responding your post.

 

I appreciate all the information and details that were shared with me, I'm happy to know that after updating the firmware version of your Charge 2 your difficulties were resolved. Please do not hesitate to contact me back if you require further assistance or anything else. 

 

I want to suggest you to visit our discussion forums and participate. There are several users who are interested in fitness, healthy eating, better sleep, among others. I'm sure that they will be happy to meet you there.

 

See you around.

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