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Fitbit not working

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‎04-27-2022 14:17 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

‎04-27-2022 14:17 - last edited on ‎12-14-2022 14:32 by Fitbit Moderator

Well since a few days ago my charge 4 has stopped working and not showing any digital display at all. The step count is completely off and showing more than I'm actually doing. I don't have money for a new one at present so looking advice on how to repair it please 😬

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3 REPLIES 3

‎04-27-2022 15:17

‎04-27-2022 15:17

Hello @Rockchic_76 

I would recommend restarting your Charge 4. Doing so doesn’t cause you to lose any data. Look here to see how to properly restart your particular Fitbit Tracker: https://help.fitbit.com/articles/en_US/Help_article/1186.htm

Please let me know if this answers your question and resolves your issue. 😃 Happy Stepping!

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‎04-27-2022 15:53

In response to SunsetRunner

‎04-27-2022 15:53

I've tried everything nothing works. I've reported the fault and getting a new one. 

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‎04-27-2022 16:06

In response to Rockchic_76

‎04-27-2022 16:06

Hello again @Rockchic_76 

I’m happy you got it sorted out 😃 Hopefully you will be receiving your new Fitbit Tracker soon. Have an awesome evening. 

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