Fitbit remove average sleep time from app and delete historical data - bring it back please!

[rbd1111]

I sleep with my Fitbit on and the main reason is to track nightly sleep time and then average sleep time per week. It’s a great way to compare one week to another and get a sense of how well i am managing my sleep hours.

Suddenly Fitbit seem to have removed average weekly sleep time from the app. Not just that, but they’ve deleted all my historical data. It’s been replaced with something called a sleep “score” - the very idea of which fills me with horror and makes me never want to wear my Fitbit in bed again. 

Fitbit - tell me how to display weekly average sleep time again and recover my historical data. You have no right to delete everyone’s historical data!

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community, @rbd1111.

Regarding the sleep score, if you want to have more information about this, you can check the help article: What's sleep score in the Fitbit app?.

Let me know if you need anything else. 🙂

[erigby]

I have the same issue as rbd1111. I used the app to track my sleep average hours and now I can't view them anymore.....WHY WAS THIS REMOVED? The sleep score is useless to me if it's always 0

[solidunity]

I second everything rbd1111 stated, I'd like to see the average sleep time a week displayed again.  If fitbit wants to add the sleep score to it, so be it but please add back in the average sleep time per week like has always been there!

[rbd1111]

Hi Alejandra,

I'm not interested in more information about the sleep score.

I want you to revert my current and historical data that shows my average sleep time for the week. This is one of the main things I use my Fitbit for and you have deleted it.

I now can't even see my historical data for every day before you made this unwanted change.

Please add average weekly sleep time data back to the app.

[rbd1111]

Really bad behaviour of Fitbit to remove this without consulting users or offering an option to users to keep the feature and to keep their historical data. I am now looking at returning my Fitibit as faulty after they broke this feature.

[rbd1111]

Completely agree - it's great to ADD a new feature, but removing a feature (including entire data history) is unacceptable. I'm seeing if I can return my Fitbit now as it no longer does what I purchased it for.

[SteveH]

According to the FAQ the average sleep time is still there:

Q: Has weekly sleep average been replaced by sleep score, or moved to Premium?

A: No, weekly sleep average is still available to everyone. To view it, tap the sleep tile in the app, swipe left on the graphs at the top until you see “Hours in Sleep Stages,” then tap the graph to see your weekly averages.

All Fitbit users will continue to have access to their time asleep, sleep schedule, sleep quality details, as well as weekly hours slept compared to their sleep schedule. Additionally, all Fitbit users with a device capable of heart-rate tracking will also see their sleep stages and sleep score.

Premium members will see all of the above, and also receive a deeper analysis of how their sleep score is calculated. This deeper analysis includes visibility into sub-scores for time asleep, deep and REM sleep stages, and restoration details, which provides analysis of your sleeping heart rate and time spent tossing and turning.

[NJ_Kate]

Um. Yeah. It might be to get us to buy the premium package. 

[rbd1111]

Ugh, so it's been moved somewhere completely obscure, instead of on main page, and you have to pay premium to see the full data. That seems a desperate move on Fitbit's part.

[Irfanm]

same issue. If Fitbit doesn’t revert this, I will vote with my feet and change to some other tracker. Sleep data was the only distinct advantage they had over others.