help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Fitbit shows wrong distance for tracked activities

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-02-2019 15:50 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-02-2019 15:50 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

I cycled the weekend,  31 mile round trip.  Before setting off I manually started my Charge 2 to record the activity. The app shows the activity,  with correct duration. It also displays a map of the complete route taken,  with no missing sections apparent.  But it records the distance as 8.9 miles which is clearly wrong. Even the distance between the furthest points on the map is greater than this!  And average speed is calculated as 4.4mph. Again totally wrong (I'm not THAT slow!). Any ideas what is going wrong? How does Fitbit calculate distance for cycling with Connected GPS?

Best Answer
Labels:
0 Votes
1 REPLY 1

‎09-02-2019 16:18

‎09-02-2019 16:18

Replying to my own thread,  but having searched on previous posts relating to Connected GPS and wildly inaccurate distances. I realised that Fitbit promised they were aware and investigating 2 years ago. With this, and the lack of commitment to support the latest Samsung devices,  I have realised that Fitbit are very unlikely to fix any of the issues I have encountered. EVER. First Fitbit = last Fitbit.

Best Answer