Hello @SueHay
I hope I can help. I would first try restarting your Fitbit Charge 4. Look here to see how it’s properly done: https://help.fitbit.com/articles/en_US/Help_article/1186.htm
If that doesn’t resolve the issue then (if you are not interested in using the Spotify feature) you can delete it by opening the Fitbit app, tap the profile picture , scroll down to Charge 4 , tap Spotify then Tap Remove. Wait until the app has been uninstalled and that should resolve the issue.
Please let me know if this gives you the best answer to your situation and helps. 😃 Happy Stepping!
That’s fantastic @SueHay! I’m thrilled I was able to help. I hope you have an awesome weekend.
Best Answer