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Fitbit totally dead

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‎02-01-2020 21:56 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

‎02-01-2020 21:56 - last edited on ‎09-22-2020 17:16 by Fitbit Moderator

I have a charge 3 and it is totally blank with no lights on the back of the watch . I have gone through the forum and followed the instructions of the step by step doing the 15second restart , with no vibrations and no smiley face on the screen . When I try and sync to phone it says no device found . I have not dropped or done anything to the watch . It was purchased approx Dec 2018 , Any suggestions

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‎02-02-2020 02:18

‎02-02-2020 02:18

Hi @nt070 It is not sounding good, but contact Customer Support and see if they can help.

Fitbit Support  

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎02-02-2020 02:49

‎02-02-2020 02:49

Mine has done the same have you managed to work out how to get it working again strangely I got mine around same time too

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