01-31-2018
06:19
- last edited on
09-08-2020
18:54
by
MatthewFitbit
01-31-2018
06:19
- last edited on
09-08-2020
18:54
by
MatthewFitbit
Hey everyone! I was wondering if anyone has had an issue with their Charge 2 pairing and connecting to their phone's Bluetooth. My other devices that have Bluetooth connect to my phone, so I don't believe it is my phone however whenever I try to connect and pair my charge 2 with my phone, it says it cannot communicate with said device. I have tried shutting the app off, rebooting it, restarting the Bluetooth connection on both my phone and my fitbit, and still nothing.
Any suggestions? I tried connecting with the live chat, but that also is not working today.
10-01-2019 11:47
10-01-2019 11:47
Same here lasted 6 months now it won't pair with my charge 2.. so over it!!
10-01-2019 23:53
10-01-2019 23:53
Hi @Cindarella89. cheat do you mean by it won't pair with the Charge 2?
What is it that is not happening? We do not need the Charge 2 to be paired for the Charge 2 to sync.
Is the Charge 2 still connected to your Fitbit account?
10-02-2019 00:29
10-02-2019 00:29
10-02-2019 00:41
10-02-2019 00:41
There should only be two things to do to fix this. On your phones settings, click on Bluetooth and remove the Fitbit. Then go to the Fitbit app (which should be on your phone, I know someone who was trying to do this from an iPad which wouldn’t work) you need to pull down from the top to find the name of your device and click on it to bring up the settings. Click on notifications, that should then bring up a prompt to pair.
10-04-2019 16:49
10-04-2019 16:49
As @Nelehk. mentioned @Cindarella89 if you are trying to pair the tracker through your phones Bluetooth. It will fail, we want to use the Fitbit app to setup the tracker.
11-03-2019 05:46
11-03-2019 05:46
11-03-2019 11:48
11-03-2019 11:48
When you tried @Cindarella89. what type of errors did you get when setting up the tracker.
11-03-2019 20:26
11-03-2019 20:26
11-04-2019 08:32
11-04-2019 08:32
@Cindarella89 I'm still trying to figure out if you are using the phones Bluetooth menu to pair the Charge 2 or the Fitbit app to setup your Charge 2?
11-22-2019 12:32
11-22-2019 12:32
11-23-2019 05:36
11-23-2019 05:36
You’re welcome! So pleased it worked for you 😊
12-24-2019 09:04
12-24-2019 09:04
Hello @DAIZE I'm having the same problem. The error message I receive is Couldn't pair with Charge 2. Check your Charge 2 settings and try again. I even tried deleting it from my account profile under the fitbit app and tried to add it again from scratch, but it asks me in the app is my Charge 2 powered on. Since it is powered on I have to click try again over and over and I get nowhere. Even though my watch is charged up I'm going to try it again while its connected to its usb cord and see if pairing it up again makes a difference.
12-24-2019 19:20 - edited 12-27-2019 04:44
12-24-2019 19:20 - edited 12-27-2019 04:44
@smurfett30 a user does not pair their tracker to the phone, they setup the tracker to their Fitbit account. Then after the tracker is connected to the account, the Fitbit app will pair the tracker.
Since you where having problems communicating with the tracker, you will have problems comunicating to setup the tracker.
Lets make sure the app is up to date.
Restart, better to shutdown phone.
You might need to log out / in or delete the Fitbit app and install fresh.
It also would be helpful to know the type of phone.
For setup problems .