Fitbit won't sync in challenge

[zoerenee94]

My Fitbit will not sync at all in my challenges, it adds my steps correctly in my home but won't add them to the challenges. It's charged and everything. I've had some issues with my Fitbit before. Please help!

[LucyAP]

It's great to have you here! I hope you're doing well @zoerenee94! Please make sure that your Charge is working correctly and restart it. To do so please take a look to this post on How to Restart your Charge HR. 

Then, please try to set it up as a replacement device. To do so, follow these instructions:

Apple iOS device:

1. On the Fitbit app for iOS dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Android device:

1. On the Fitbit app for Android dashboard, tap the menu icon in the top left corner.
2. Tap Devices.
3. Tap the + icon in the top right corner.
4. If you're replacing a tracker, tap the tracker you want to replace. If you're setting up a new tracker, tap Add a new Device.
5. Choose your tracker and follow the onscreen instructions to continue.

Windows 10 mobile device or computer

1. On the Fitbit app for Windows 10 dashboard, tap the Account icon in the top right.
2. Tap Set Up a New Fitbit Device.
3. Choose your tracker and follow the onscreen instructions to continue. Note that you cannot set up a Fitbit Surge with a device running the Fitbit app for Windows 10. If you set up the tracker with another device, you can sync with the Windows 10 app.

I hope this helps, keep me posted! 😉 

[Daera]

I have a charge 3 and am having the same problem.  I did everything you said, and my challenge still isn't syncing.  My steps show it synced a moment ago, but my challenge shows it hasn't synced in over an hour.  How do I make the challenge sync?