Fitbit won't sync no matter what

[Chandler458]

I updated to the lateset fitbit app on the 6th. Since then, it wouldn't sync. It showed up in my bluetooth devices on my phone, but said "connection unsuccessful" everytime. Restarted my phone, uninstalled the app, turned bluetooth off, yada yada, everything they recommend. My bluetooth speaker is working fine, so I knew it wasn't my phone. Once I chose "forget this device" in my bluetooth list, it didn't even show up anymore so it's like the bluetooth in the tracker is broken. The dongle won't even work. Today I finally tried setting it up as a new device and it synced. Hallelujah, problem solved, right? Wrong. It ONLY syncs when I set it up as a new device. After that it goes back to "connection unsuccesful" and all that. I even tried factory reset, and no luck. Has anybody had similar problems since the newest update? I haven't even had this tracker a year, so I don't know why its messing up so much.

[Tasp]

I'm having exactly the same problem..its driving me crazy!  Help!

[ADugas]

Mine synced at 7:48am and will NOT sync again. Glad to know it's not just me!!!

[Chandler458]

The weird thing I noticed yesterday is that it buzzed when somebody called. So it's still paired with Bluetooth, yet the app can't find it and won't sync. Also, the time is WAY off. It's only 9 AM and my 6:30 PM alarm just went off.

[Keithly]

Yeah, I've had my ChargeHR for less than a year, and it stopped syncing and appeared to be "dead" for about a week in early September; then started working again (syncing with my iPhone, etc.). Now it stopped syncing and battery life is very bad, time is off, etc. can still see all the data from a current event if I wear it, but cannot sync

[Keithly]

V122 showing when I try the Restart

[PAnders]

I had the same issue this morning. I ended up going to the "Help' section and utilized the restart instructions --- now my fitbit is back to normal syncing again. Hope it lasts and is able to resolve your issue as well. 

Moderator edit: format

[Chandler458]

Like i said, I've already tried all that. Didn't work.

[MarreFitbit]

It's nice to see you guys around @Chandler458 @PAnders @Keithly @ADugas @Tasp! 

I've found some great posts with solutions that may help you too, this and this are from @DerrickS, and this one it's also worth to give a try. 

Always make sure that your Fitbit Apps are up-to-date:

• For iOS users
• For Android users

Hope that helps and you can be back on track as my friend @PAnders! 

[Chandler458]

None of that helps. I contacted customer service and they confirmed the fitbit is broken.

[MarreFitbit]

Thanks for keeping me posted @Chandler458! I'm glad to hear they could figure out what was going on with your buddy. 

As soon as it arrives, don't forget to set it up on your currently Fitbit account so you won't lose any previous data. Here are the steps:

1. On the Fitbit app for iOS dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.

[kimberlydiet]

My tracker won't sync either. I've tried the updates and now it says the Bluetooth won't sync. I've reinstalled the app and shut it down... I'm very frustrated:(

[LucyAP]

It's good that the community is growing @kimberlydiet! This sound odd. Can you please try setting your tracker up as a replacement device. On iOS device:

1. On the Fitbit app for iOS dashboard, tap the Account tab.
2. Tap Set Up a Device.
3. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, keep me posted! 😉

[Me1114]

Yes, and nl matter what I do I can't get it to work with the app or the dongle. Very frustrating!

[MarieToronto]

I have had my Fitbit HR since Christmas - started using it this week with a laptop and not a mobile device. I have issues with syncing every time. It is so frustrating and the help desk is of no value when it comes to this problem.

Moderator edit: format

[LucyAP]

Hey hey hey, thanks for stopping by @Me1114 and @MarieToronto! I really appreciate your feedback about Charge HR. This is really helpful since it helps Fitbit to keep improving their products and services.

If you tried the suggestions provided by @MarreFitbit in her previous posts (post 1; post 2) please get in touch with Support. I'm sure that they can help further with this.

Good luck and keep me posted with the outcome! 😉 

P.S. Just remember to let them know the troubleshoot you have tried before contacting them.

[S-Gales]

I'm having this problem too. Very frustrating. Clearly a problem with fitbit not the individual devices.