10-10-2016
13:20
- last edited on
09-06-2020
20:15
by
MatthewFitbit
10-10-2016
13:20
- last edited on
09-06-2020
20:15
by
MatthewFitbit
I updated to the lateset fitbit app on the 6th. Since then, it wouldn't sync. It showed up in my bluetooth devices on my phone, but said "connection unsuccessful" everytime. Restarted my phone, uninstalled the app, turned bluetooth off, yada yada, everything they recommend. My bluetooth speaker is working fine, so I knew it wasn't my phone. Once I chose "forget this device" in my bluetooth list, it didn't even show up anymore so it's like the bluetooth in the tracker is broken. The dongle won't even work. Today I finally tried setting it up as a new device and it synced. Hallelujah, problem solved, right? Wrong. It ONLY syncs when I set it up as a new device. After that it goes back to "connection unsuccesful" and all that. I even tried factory reset, and no luck. Has anybody had similar problems since the newest update? I haven't even had this tracker a year, so I don't know why its messing up so much.
10-10-2016 14:36
10-10-2016 14:36
I'm having exactly the same problem..its driving me crazy! Help!
10-10-2016 16:51
10-10-2016 16:51
10-11-2016 07:06
10-11-2016 07:06
10-11-2016 07:34
10-11-2016 07:34
10-11-2016 07:40
10-11-2016 07:40
10-11-2016
08:17
- last edited on
01-13-2017
16:28
by
LucyAP
10-11-2016
08:17
- last edited on
01-13-2017
16:28
by
LucyAP
I had the same issue this morning. I ended up going to the "Help' section and utilized the restart instructions --- now my fitbit is back to normal syncing again. Hope it lasts and is able to resolve your issue as well.
Moderator edit: format
10-11-2016 08:18
10-11-2016 08:18
Like i said, I've already tried all that. Didn't work.
10-15-2016 10:54
10-15-2016 10:54
It's nice to see you guys around @Chandler458 @PAnders @Keithly @ADugas @Tasp!
I've found some great posts with solutions that may help you too, this and this are from @DerrickS, and this one it's also worth to give a try.
Always make sure that your Fitbit Apps are up-to-date:
Hope that helps and you can be back on track as my friend @PAnders!
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-15-2016 10:55
10-15-2016 10:55
10-15-2016 11:07 - edited 05-03-2024 05:36
10-15-2016 11:07 - edited 05-03-2024 05:36
Thanks for keeping me posted @Chandler458! I'm glad to hear they could figure out what was going on with your buddy.
As soon as it arrives, don't forget to set it up on your currently Fitbit account so you won't lose any previous data. Here are the steps:
Hope to see you participating in the Community more often since I think it would be awesome for you to explore our Community, so you can go ahead and log to any of the topics that might be of your interest in our Discussion boards. Feel free to comment and contribute with your knowledge and experience.
Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
10-17-2016 20:25
10-17-2016 20:25
10-18-2016 16:10
10-18-2016 16:10
It's good that the community is growing @kimberlydiet! This sound odd. Can you please try setting your tracker up as a replacement device. On iOS device:
I hope this helps, keep me posted! 😉
01-12-2017 16:55
01-12-2017 16:55
Yes, and nl matter what I do I can't get it to work with the app or the dongle. Very frustrating!
01-12-2017
18:17
- last edited on
01-13-2017
16:36
by
LucyAP
01-12-2017
18:17
- last edited on
01-13-2017
16:36
by
LucyAP
I have had my Fitbit HR since Christmas - started using it this week with a laptop and not a mobile device. I have issues with syncing every time. It is so frustrating and the help desk is of no value when it comes to this problem.
Moderator edit: format
01-13-2017 16:52 - edited 01-13-2017 16:54
01-13-2017 16:52 - edited 01-13-2017 16:54
Hey hey hey, thanks for stopping by @Me1114 and @MarieToronto! I really appreciate your feedback about Charge HR. This is really helpful since it helps Fitbit to keep improving their products and services.
If you tried the suggestions provided by @MarreFitbit in her previous posts (post 1; post 2) please get in touch with Support. I'm sure that they can help further with this.
Good luck and keep me posted with the outcome! 😉
P.S. Just remember to let them know the troubleshoot you have tried before contacting them.
10-30-2019 03:50
10-30-2019 03:50
I'm having this problem too. Very frustrating. Clearly a problem with fitbit not the individual devices.