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Fixing Charge 2 syncing

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‎04-20-2019 04:54 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

‎04-20-2019 04:54 - last edited on ‎09-08-2020 16:45 by Fitbit Moderator

Hi everyone,  my charge 2 started having problems a week ago with syncing to my phone, but it would still sync with my iPad for a couple of days.  When that started not working, I called the help line phone number.  The technician walked me (very patiently) thru a number of steps.  I’m sorry, but I can’t remember them all (it took a little over 1/2 hour).  I do know she had me uninstall the app on my phone, reboot the Fitbit and then reinstall on my phone.  My Fitbit is working perfectly now again!  I would recommend to everyone that you call the help line.  Make sure you have some time and know your password.

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‎04-21-2019 13:42 - last edited yesterday by Fitbit Moderator

‎04-21-2019 13:42 - last edited yesterday by Fitbit Moderator

Hello @JJvZ It's nice to see you around, thanks for participating in our Community! I'm glad to know that your syncing concern was resolved with our Support team.

I would like to share with you that we are always striving to improve our product, services and provide the best Fitbit experience. Thank you for your comments and recommendations regarding the assistance that was given by our Support team. If you have any additional questions or doubts do not hesitate to let me know.

I'll be around if you need anything else. 

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