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Flashing exclamation point

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‎03-06-2018 19:20 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

‎03-06-2018 19:20 - last edited on ‎09-08-2020 18:54 by Fitbit Moderator

My Fitbit is flashing an exclamation point in a battery what does it mean and how do I fix it?

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4 REPLIES 4

‎03-06-2018 19:34

‎03-06-2018 19:34

You need to charge it.
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‎03-07-2018 08:50

In response to vanilladiva

‎03-07-2018 08:50

@Kabuasp @vanilladiva Welcome! It's nice to have you on board! Did charging the tracker solve your issue like @vanilladiva suggested. You may also see a similar icon if you didn't complete a firmware update so I wanted to know if everything is ok after charging it.

 

I look forward to your reply!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎04-04-2020 11:58

In response to AlvaroFitbit

‎04-04-2020 11:58

I just got the same issue: flashing exclamation point after it got down to 9% battery. 

 

I have charged it for an hour and still the same problem persists. 

 

Do  I just keep charging it?

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‎04-04-2020 18:30 - edited ‎04-04-2020 19:11

In response to Tangelo

‎04-04-2020 18:30 - edited ‎04-04-2020 19:11

Tangelo, have you tried cleaning the charger and the back of your fitbit? 

My Fitbit died last night when I was asleep. This morning I charged it up to 100% and within 5 minutes it died. I repeated the process and got the same results. I decided to restart my Fitibit and now some of the words and numbers have pixelated.  Also, I am getting the battery with the exclamation point. I decided to clean both the charger and the back of my Fitibit with rubbing alcohol and a toothbrush and it seemed to charge. However, I am not sure what the duration of the charge will be, even though it says 100%. I’ll get back to you with the results. 


Back with the results - the charge lasted less than 10 minutes. I’ll keep searching for a solution.  I am thinking it could be a firmware problem. 

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