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Forgetting old device

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‎06-20-2020 02:21 - last edited on ‎09-16-2020 09:49 by Fitbit Moderator

‎06-20-2020 02:21 - last edited on ‎09-16-2020 09:49 by Fitbit Moderator

I’ve had a new screen sent me as the last one broke. But now I can’t get my messages and calls on the new one as they keep going to the old one. I’ve asked the app to forget my old device and set up my new device. It works with all the other functions like steps, sleep, heart rate but I can’t get my calls and messages. How do I fix this? Ok so it’s now receiving texts but I can’t get my WhatsApp or Messenger alerts. 

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