Frozen display

[Nickibee]

I've had my Charge 2 for years and just this week the screen is frozen on a time/step count.  The app is still tracking but the watch display won't change.  I've tried the hard reset multiple times and it won't re-boot....or if it does I don't know because the screen stays frozen.  What can I do?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Nickibee, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[funtime]

I have same issue but this thread doesn't offer a solution???? screen frozen on time and steps. Still sun with app and showing activity just bit on actual fit bit watch. 

I have tried to remove from my account and then reinstall- no change but now cant reinstall as system connecting via bluetooth but as screen frozen not giving me the code to set it back up again!!! 

I have pushed the button to reset both when in charging cradle and not. Still has charge 

help please 

[RicardoFitbit]

Hi @funtime, welcome aboard.

Thanks for your post and for trying some troubleshooting steps. Since the restart process didn't resolve your issue, I've contacted our Customer Support team on your behalf as well. Please periodically check your email inbox and spam folders because they'll send you information soon.

Don't hesitate to ask me any additional questions you may have.