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GPS Accuracy since update

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‎09-04-2019 07:01 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-04-2019 07:01 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

Since I updated the app and firmware on my Charge 2, I have been noticing the mileage seems off. I run with a group and my mileage tracker seemed pretty close to others in my group before the updates, but now it is way behind. Last night I logged 2.3 miles, where my friend had 2.75 for the exact same route. It's hard to get an accurate gauge of my pace, when it's so far behind everyone else's. Is there any way to fix this?

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‎09-06-2019 20:07

‎09-06-2019 20:07

Hello @Laurawra, welcome to the Community Forums! Sorry for the delay in responding your post.

 

I appreciate the information and details that were shared in your post regarding this situation. To better assist you with this, can you please let me know when was the first time you experienced this situation and how many times since then? Also, which mobile device you're currently using? This occurs only with an specific exercise? In the meantime I receive your answers, please restart your Charge 2 and check: How accurate is GPS? for more information and details.

 

Keep me posted and let me know if you have any additional questions.

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