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Upset with Twitter support team

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‎09-04-2019 12:25 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

‎09-04-2019 12:25 - last edited on ‎09-08-2020 13:04 by Fitbit Moderator

My fitbit charge 2 stopped holding a charge on Friday.  I contacted fitbit support via twitter and after 3 hours they got back to me with some methods to try to restart and resync my fitbit.  I completed them and the fitbit died again after an hour.  I contact the twitter support again and they still have not gotten back to me.

 

So I called them today and have to go through the same process again.  We'll see how this goes.  Why do they even have a twitter help page if they don't reply to it or monitor it frequently?  Have these issues happened to anyone else?

 

Moderator edit: Subject for clarity 

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‎09-06-2019 19:55 - edited ‎09-06-2019 19:55

‎09-06-2019 19:55 - edited ‎09-06-2019 19:55

Hello @charge2upset, welcome to the Community Forums. Sorry for the delay in replying.

 

Thanks for taking the time to share your thoughts and personal experience with us, totally understand how frustrating this matter can be for you. Let me share with you that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared in your post regarding your experience with your Twitter support team is appreciated. 

 

Since you already received assistance from our Support team, my best advise for you will be to contact them back if you have any additional questions about the information that they provided regarding your Charge 2 concern.

 

Keep me posted and let me know if you have any additional questions. 

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