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GPS not working correctly-Charge 3

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‎10-19-2020 04:22 - last edited on ‎11-12-2020 14:30 by Fitbit Moderator

‎10-19-2020 04:22 - last edited on ‎11-12-2020 14:30 by Fitbit Moderator

The GPS on my Charge3 is reporting incorrect measurements, they are usually off by several km, it only tracks about 2/3 of the total distance. Other fitness apps using the same GPS on my phone report the correct distance. Is there a fix for this? If so, which steps am I supposed to take?

 

Moderator edit: updated subject for clarity

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‎11-12-2020 14:29

‎11-12-2020 14:29

Welcome to the Fitbit Community @Phlo.

 

I'm sorry to hear that your Fitbit Charge 3 is reporting incorrect measurements. Thank you for the information provided.

 

I noticed that you've been in touch with Customer Support. I'm pretty sure they will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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