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Great Customer service

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‎01-17-2019 08:51 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-17-2019 08:51 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

My Charge2 Fitbit suffered a broken strap, I tried just keeping in my pocket for a few days, that wasn't working properly, I left in a drawer for a couple of days, before contacting Fitbit.

 

The service and advice I received from Massiel A.  was I would say top notch! Thank you Massiel    and she is a credit to the team and company I would class her service as a very good A++ and I wish all companies I deal with were even 1/2 as good as she is.

 

 I cant comment on other Operatives in Fitbit but if the Standard you are all working to is the same please keep it up, I am sure everyone would be very pleased with your Customer Service and assistance !!

 

Note:  I haven't received my new strap yet but have received an e mail saying it has been posted and is on its way!

 

 

Moderator edit: format.

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‎01-17-2019 16:17

‎01-17-2019 16:17

What a wonderful endorsement of the awesome Fitbit customer support people @Gren_B

 

Thanks for sharing that with the community.

 

Now that you've found the forums, take a look around and join in some of the great discussions. People even share recipes and work out techniques.

 

 

Stepping in the U.S.A. since September 2013. Android 14

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‎01-18-2019 07:39

‎01-18-2019 07:39

Welcome to the Fitbit Community @Gren_B! Thank you for sharing this with us. I'm so glad that you received an outstanding service and that your band is on its way. 

 

I'll forward your comment to our Support team and Massiel will be able to read your kind words. 

 

Thank you for sharing this @Odyssey13! Robot LOL

 

Keep on visiting the forums. 

Andrea | Community Moderator, Fitbitp>

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