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Green light

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‎01-26-2020 06:14 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

‎01-26-2020 06:14 - last edited on ‎09-08-2020 10:30 by Fitbit Moderator

The green light on my Charge 2, is constant, it does not flash. As a result the heart rate is not monitored, and the sleep is not registered.

 

I have restarted the watch several times, turned on/off heart monitoring with no luck.

 

Anyone have an idea of what to do?

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2 REPLIES 2

‎01-26-2020 11:27

‎01-26-2020 11:27

Contact Customer Support.

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‎01-26-2020 12:00

In response to SunsetRunner

‎01-26-2020 12:00

Have contacted them, but they could not help.

They helped me run some procedures, but in the end they could not help.

They offered me a discount on 25% on a new product, but i am bit sceptic.

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