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Grey screen

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‎06-16-2020 01:58 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

‎06-16-2020 01:58 - last edited on ‎09-16-2020 10:19 by Fitbit Moderator

I know people have posted before re the grey screen but I cannot see anywhere the solution.

 

i have rebooted my what happened and the screen is still grey .

 

any help gratefully received 

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‎06-16-2020 08:24

‎06-16-2020 08:24

@Sandywhittle Hello and welcome!  I'm not sure there is a solution other than to contact Customer Support.  I believe the lines on the screen is a hardware issue that can't be fixed by a reset. 

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

View best answer in original post

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3 REPLIES 3

‎06-16-2020 08:24

‎06-16-2020 08:24

@Sandywhittle Hello and welcome!  I'm not sure there is a solution other than to contact Customer Support.  I believe the lines on the screen is a hardware issue that can't be fixed by a reset. 

 

Best of luck!

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
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‎06-17-2020 04:42

In response to Heather-S

‎06-17-2020 04:42

thank you

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‎06-17-2020 05:07

In response to Heather-S

‎06-17-2020 05:07

contacted customer support and they are sending me a replacement so excellent service

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