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HR stuck on scrolling setup address

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‎11-03-2019 07:21 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎11-03-2019 07:21 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

Have used for at least a year.  Last night display started showing "www.fitbit.com/setup" on wrist device.  Sync on mobile phone cant find device even after uninstalling and reinstalling app.  Any advice appreciated.

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‎05-17-2023 10:39

‎05-17-2023 10:39

Mine has the same thing scrolling on the screen all of a sudden after over a year of use. Except mine is synced to my mobile device and says it’s connected. 

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‎05-18-2023 05:10

In response to TinasFB

‎05-18-2023 05:10

Hello @TinasFB and welcome to the Community.  You added on to a very old thread involving an old device.  Can you please start a new thread and describe your issue in more detail?  What model Fitbit do you use?  Do you use Android or iPhone?  What troubleshooting steps have you taken?

Community Council Member

Laurie | Maryland, USA

Sense 2, Luxe, Aria 2 | iOS | Mac OS

Take a look at the Fitbit help site for further assistance and information.

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