help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Has Fitbit forgotten the charge 2?

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-02-2020 07:19 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

‎02-02-2020 07:19 - last edited on ‎09-08-2020 10:23 by Fitbit Moderator

It's been a while since our last software update and there are so many no brainer features that could be added. I see so many great feature requests and we're always told to make those requests and vote on it, but I haven't actually seen any new updates in so long.

 

Can Fitbit give a definitive answer on whether or not the Charge 2 is actively supported anymore to properly manage expectations rather than false hope? If the answer is that the Charge 2 will no longer get updates, that's fine, I'll upgrade, but stop it with this false hope that these feature requests that we vote on for the Charge 2 will come. 

Best Answer
Labels:
2 REPLIES 2

‎02-02-2020 07:40

‎02-02-2020 07:40

That might require your definition of being "supported".

When I think of being "supported", I generally think of fixing obvious critical bugs.

But you seem to think of "supported" to mean getting new features added.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

Best Answer
0 Votes

‎02-02-2020 07:51 - edited ‎02-02-2020 07:52

In response to JohnnyRow

‎02-02-2020 07:51 - edited ‎02-02-2020 07:52

Good call out, I've editted the question to use the word "actively developed" rather than support, because I do wish that the charge 2 can have some feature enhancements and it's a shame that our world has moved towards not getting much updates after 1 year and toyally giving up on devices after 3 years (charge 2 launched Sept 2016)

Best Answer