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Have not received replacement-Charge 3

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‎06-03-2021 13:30 - last edited on ‎06-03-2021 18:08 by Fitbit Moderator

‎06-03-2021 13:30 - last edited on ‎06-03-2021 18:08 by Fitbit Moderator

May 13, 2021, I mailed my Charge 3 to Fitbit using their USPS prepaid label for a replacement. 

 

I have not received the replacement or heard anything. 

 

I have a case number but can't find any way to contact customer service!

I sent an email & it came back saying they're not using emails anymore??

Help!

 

Moderator edit: updated subject for clarity

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‎06-03-2021 18:08 - edited ‎06-03-2021 18:09

‎06-03-2021 18:08 - edited ‎06-03-2021 18:09

Welcome to the Fitbit Community, @Pat444.

 

Thank you for the information provided.

 

The best way to get help on this situation is to chat with us online or give us a call. Please click here to get connected.

 

Our team will do their best to provide a high level of support. Thank you for your patience while dealing with this situation.

 

If you have any question, please let us know.

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