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charge 3 - grey lines on screen

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‎06-03-2021 15:44

‎06-03-2021 15:44

Took my fitbit off to charge today and the screen turned into grey lines! Not sure what’s happened. Tried all troubleshooting steps, long restarts whilst being plugged in. 

Not sure what’s next!!

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‎06-03-2021 17:43

‎06-03-2021 17:43

Welcome to the Fitbit Community, @jess283.

 

Thank you for trying to resolve the issue with your Fitbit Charge 3 before contacting us.

 

Whether you've performed the regular restart and the long restart without luck, the best way to get help for this problem is to chat with us online or give us a call. Please click here to get connected.

 

If you have any question, please let us know.

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