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Heart Rate Monitor green light is solid & won't turn off

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‎02-09-2017 13:47 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

‎02-09-2017 13:47 - last edited on ‎09-06-2020 20:15 by Fitbit Moderator

My Fitbit Charge HR heart rate monitor light won't turn off - it is solid green - not flashing. 

 

Once pluged into USB it turns off completely, when taken out of USB it flashes regularly, once put on skin / wrist it stops flashing and constantly stays green again. 

 

I have also tried re-starting the fitbit.

 

Any idea in how to fix this?

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4 REPLIES 4

‎02-10-2017 11:08

‎02-10-2017 11:08

Hey @FBchargeHRKG, nice to see you as a Community member. Cat Very Happy

 

I suggest turning Off the heart rate feature from the Fitbit.com Dashboard, synchronize your Fitbit and then restart the tracker following @AlejandraFitbit's instructions, set the heart rate feature in Auto again and sync one more time. Let me know if this works.

 

I'll be around. Cat Tongue

Marlen S. | Community Moderator

What's for breakfast?Check others recipes and share yours!
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0 Votes

‎02-12-2017 04:23

In response to MarlenS

‎02-12-2017 04:23

thanks I tried that it didnt work for me. The green lights  still shone brightly afterwrds  I now find that i have the half bar issue.  has their been a solution for that come out as yet.

 

Regards


Syd

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‎09-20-2017 05:09

In response to Kumul58

‎09-20-2017 05:09

@Kumul58 wrote:

thanks I tried that it didnt work for me. The green lights  still shone brightly afterwrds  I now find that i have the half bar issue.  has their been a solution for that come out as yet.

 

Regards


Syd

What is the 'half bar' issue?

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0 Votes

‎03-30-2019 06:45

‎03-30-2019 06:45

My Fitbit Charge 2 heart rate monitor green light stays on (only one light). I have tried everything possible, but it just stays on and drains the battery quickly. I am not very keen on the heart rate monitor and hence switched off the heart rate monitor using the App on my phone, but even that does not switch off the light.

 

Has anyone been able to resolve this issue?

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