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Heart Rate Not Tracking

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‎05-21-2019 02:44 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-21-2019 02:44 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Hello. So starting yesterday I began having this problem with my Fitbit Charge 2 where it was not tracking my HR. Instead, I consistently get the “- -“ shown on both the device and the app. So far I’ve tried to fix it by doing the following:

- making sure the HR tracking is set to “on” instead of “auto”

- restarting the device multiple times

- clearing the device in my app and setting it up as new

- adjusted how I’ve worn it on my wrist

 

I’m at a loss for what else to do. 

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‎05-21-2019 05:39

‎05-21-2019 05:39

Today, my Fitbit Charge 2 also has the same exact symptoms you mentioned and I tried the exact same remedies without any change. I also noticed that the back green light is on continuously and the battery charge keeps dropping quickly. Is this device just shot? I have had it for only about a year and a half but really enjoy using it.

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