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Lines on Charge 2 screen

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‎05-20-2019 10:24 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

‎05-20-2019 10:24 - last edited on ‎09-08-2020 16:10 by Fitbit Moderator

Very disappointed in my Fitbit charge 2. I have only hadn’t it a couple years, after having to get it replaced for not working and Bands broke twice. I have lines forming across screen at the top seemingly for no reason. I charged it one day and then it started vibrating like mad until it died. Took several times for it to vibrate and die to stop doing that. Then the lines appeared. I was going to get the Fitbit versa next until this happened even though I was not that happy with the charge. Now I do not think I will waste my money only for my item to not work.

 

 

Moderator edit: updated subject for clarity

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‎05-21-2019 10:42

‎05-21-2019 10:42

@Alizabeth83 Welcome! It's great to see you around! 

 

Let me help you with your Charge 2 screen. Please try restarting your device by following these instructions.

 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎05-21-2019 12:01

In response to AlvaroFitbit

‎05-21-2019 12:01

I restarted multiple times and still nothing . You can hardly see the top of the robot where the time is.

Sent from my iPhone
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‎05-21-2019 12:02

In response to AlvaroFitbit

‎05-21-2019 12:02

I restarted multiple times and it’s still not working. The whole top where time is barely viewable. 

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