help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart Rate

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-23-2019 06:16 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎01-23-2019 06:16 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Heart Rate Tracker on Charge HR2 quit working 1/19. Appear no longer capturing/monitoring. Everything else working fine. Effecting Sleep time by not capturing awake time and possible capturing calories burned as a result.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎01-23-2019 09:21

‎01-23-2019 09:21

Try  a RESTART and do it several times if necessary.

Best Answer
0 Votes

‎01-23-2019 17:45

In response to SunsetRunner

‎01-23-2019 17:45

It worked the second restart. Thank You!!!
Best Answer
0 Votes