Heart rate difference app vs web

[jodijk]

Resting heart rate on the app is (almost) always 1 less then resting heart rate on fitbit.com. How come?

Not a rounding difference; then I'd expect the difference alternating between -1,0,1.

Almost always; I can't say for sure I've ever seen them matching.

Moderator's edit: Edited subject for clarity.

[SolangeE]

Hello there, @jodijk! Welcome, welcome! Hmmm...this shouldn't be happening. Have you update to the latest version of the App?

You can also try to log out and back in and make sure that you sync your tracker before you check this, it might take a few minutes to update the information. 

Let me know if it matches after this. :}

[Sascha_S]

I have exactly the same issue since I startet using Fitbit in June 2015 - always 1 bpm difference between Iphone app and web interface (Iphone is lower than web)

[jodijk]

Which version would be the latest? And how to tell which version I'm on?

For the record, it has been de- and re-installed on the tablet. The 1 difference stays. The tablet no longer recognizes the tracker (Tracker not found - Dismiss). Because of that, no way I'm going to update the phone.

Both Android. 

[Fit-Life]

I have this same issue. Tried logging off then back in on the ios app, but it's the same 1 PBM off error (app lower than the web dashboard).  I also looked on my history for the week and compared my app to the dashboard and only on a few days did I get a 1PBM error. Interesting that its not every day.....Which is the accurate reading? The dashboard or the app?

[SolangeE]

Hey, @Sascha_S, @jodijk, @Fit-Life! It is nice to see you.  You can check this on your App Store or Play Store depending what device you have. Check list below:

• iOS: 2.34
• Android: 2.47
• Windows: 2.20

@jodijk, have you tried to restart your tracker and try to sync after?

Thank you all so much for reporting this to us. 

[jodijk]

After yesterday's re-install, I was at 2.46. after your mail, a subsequent re-install did not change that. Power on reset of the tablet afterwards took care of the sync, so that is ok now.

I am not going tot re-install a third time, I will live with the 1 beat different.

[Fit-Life]

I ended up talking to FitBit Customer support via Twitter yesterday. They said this is a known error and they are working with web engineers to fix the problem.

[SolangeE]

Hello there, @jodijk! If you just reinstall you are up to date with the App.

@Fit-Life, thanks for the updates and for letting us know that the engineers are already aware and working to resolve it as soon as possible. 

See you around. 

[jodijk]

Wow. Earlier this week, the website and the app matched wrt the resting heartbeat! They reported both the same numer. Really.

Luckily, that was only for 1 day, I'm back to the normal unreliable data.

[rmlucas]

Good to know they've been working on this sync issue without success for two and a half years. I won't hold my breath.

[Pauleoz]

Well its now 2020, the year of covid, and this is still not fixed.

[Adamelewis]

Fix this please!

[TKofDC]

Fitbit, please fixnow almost 2021!!!!!!

[DS86]

I only noticed this issue because previous day RHR data was changing in the app so I decided to check the web dashboard. I have about given up on these companies fixing their long term issues. Seems this is one of them. And judging from the app changing the data and the issues I have had with their trackers anyway over the years, I may be switching soon to a different company all together.

[Pedroms1]

Seems it's been like this since 2015, I'm having the same issue currently.

[rmlucas]

Yeah, they obviously don't care.

[xABx]

May 2023, and this is still an issue lol.

[SunsetRunner]

June 2023 and still an issue. How lame are these web devs?