help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate graph isn't showing in exercises

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-02-2019 13:57 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

‎08-02-2019 13:57 - last edited on ‎11-17-2020 10:55 by Fitbit Moderator

I have been using Firefox to access my dashboard selecting one of the recent exercises one get  a detailed report map, and graphs for pace, elevation, calories burned and some impact information.

 

A week or so ago I would also get a heart rate graph, but no more. The dashboard does have a heart rate graph, but, it does not display max heart rate for the exercise period (probably due to sampling rate). The heart rate graph in the detailed exercise report did show max heart rate.

 

I did an export of my account archive and the detailed heart rate is there. It seems that the detailed heart rate graph was deleted from the website display. I really would like to have it back. Just for the record I used two other web browsers with the same result.

 

 

Moderator edit: subject for clarity

Best Answer
Labels:
22 REPLIES 22

‎09-03-2020 23:42

In response to AlejandraFitbit

‎09-03-2020 23:42

Is there any update on this at all? Just got a new Charge 3 — and faced exactly the same problem. The heart rate for an exercise just doesn't show up in the app nor on the website.

Best Answer
0 Votes

‎09-04-2020 16:14

In response to shlema

‎09-04-2020 16:14

Yeah, I don't think they are going to do anything about this. You can see the HR graph after your workout only if you start and stop your exercise from the wristband. If you start your exercise from the phone app it doesn't record the information apparently.

So, I start the exercise from the wristband, and just use a measured route instead of the gps feature on the phone app. Next watch will be a different brand for me.....

Best Answer
0 Votes

‎09-04-2020 22:46

In response to justajogger

‎09-04-2020 22:46

@justajogger wrote:

If you start your exercise from the phone app it doesn't record the information apparently.

 That's the thing though — the data definitely is there. I tried Neil's app that he linked to earlier and I could see all the HR data for every second of the run — it just doesn't show up in the apps.

Best Answer
0 Votes