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Heart rate not tracked during exercise

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‎02-23-2022 09:19 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

‎02-23-2022 09:19 - last edited on ‎12-14-2022 15:30 by Fitbit Moderator

Up until three days ago when recording exercise (walking, hiking, elliptical), my Fitbit Charge 4 would track my heart rate and show a graph at the end of the exercise. It would tell me the average beats per minute, the highest BPM and the lowest BPM. That tracking feature has completely disappeared. I still see the zone minutes and calories burned but not heart rate info. I sync my Fitbit with the fitness app Strava and the heart rate tracking has disappeared from there too. I have no idea why. I don't know if I accidentally changed a setting, I really have no clue why this feature was there one day and then gone. Anyone experiencing this? Also, not as crucial but super random and annoying, at the end of a long walk that I have recorded, rather than seeing a map of the walk I just did, it now shows me a map of the entire US. I mean, wtf?

 

 

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‎02-23-2022 19:57

‎02-23-2022 19:57

I don’t have the problem with the heart rate, but I have the same problem with the map display. When I zoom in on my location from the US map it only shows the mileage markers, but not the route.

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‎02-23-2022 20:21

In response to Oldspringer

‎02-23-2022 20:21

Correction- I do have the same problem with the heart rate graph not showing. And these problems just showed up on Sunday, Feb 20 and every day since.

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‎02-24-2022 12:29

In response to Oldspringer

‎02-24-2022 12:29

Very odd. That's about when it started for me. Would love someone from Fitbit to weigh in. 

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