Notifications not working Charge4 & iOS 15.3.1

[emiliao]

I have a charge 4 running software version 20001.100.43 and an iPhone running software 15.3.1

Recently the vibration alert on app notifications has stopped working on my Fitbit. When swiping down from top of screen, I get to see the notifications but they do not automatically vibrate or appear on screen. I have tried the various help topics, restated watch / resynced, reinstalled app on iPhone, checked DND settings and nothing has helped. Is this a known software bug?

[JuanFitbit]

@emiliao , Nice to see you here. Thank you for your message and for trying to solve this by yourself

I suggest you to have a look at this if you haven't done so. Troubleshooting quick tips for iPhones

Hope it helps

[emiliao]

Hi. Unfortunately I have already gone through all these steps and they have not helped. It is strange as the notifications have fed through to the charge4, as when you swipe down from the top of the watch screen they can be seen, but the watch does not buzz anymore to notify you that you have had a notification. My brother also has a Charge4 and iPhone running the same (latest) software versions, and the notifications have also stopped on his watch, hence why I am wondering if this is a known software bug?

[Alvetam]

I am experiencing the same issue  going on three week now.  Not all messages are being delivered to my tracker like before and it dies not buzz

[JuanFitbit]

@emiliao @Alvetam , Nice to see you both back here. Thank you for your confirmations and further information.

Could you both confirm if the Charge 4 vibrates when the alarms start, or when restarting?

Does the display on the Charge 4 light up, when a notification is received, but the tracker didn't vibrate?

I'll be expecting your replies. 

[Alvetam]

My charge 4 no longer vibrates when receiving messages. Additionally, if six messages are received on my phone, only one, or two messages delivers to the tracker.

As for alarms, not sure of what you are asking, however I do not use alarm settings on my tracker.

Thanks for the followup. Hope a resolution is found soonest



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[emiliao]

Hi. The Fitbit does vibrate on restarting and also with the alarm. The screen does not light up when receiving a notification. The only way to find it has received the notification is by swiping down from the screen. 

[Alvetam]

I am aware. However, the tracker normally buzz to alert you when a message has been delivered. Its not doing that now.That is where my concern is ..
.

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[emiliao]

(Sorry - I was replying to the Admin’s question from earlier today)

[khaidir]

I just bought a charge 4. It vibrates when receiving call. But dead silent when receive notifications. Frustrating 

[Adamoski]

Affects me too

[JuanFitbit]

 @Adamoski @khaidir , A warm welcome to the Community! Thank you for your messages.

@Adamoski , could you please be more precise to describe what is affecting you as the issue from @khaidir seems different as from the other users. 

@emiliao @Alvetam  Thank you for your replies and further information. 

@khaidir@emiliao @Alvetam  , Lets make sure this is set up correctly:

go to:

device iOS settings>location services >Fitbit>Always on

also Go to:

iOS setting>Fitbit>Location>Always on

also go to:

iOS settings >notifications >messages>Select always under show previews 

Go to your Bluetooth:

1. Tap the "i" icon next to the name of your Fitbit device
2. Turn on the Share System Notifications.

Hope this helps.

[khaidir]

All the steps has been done. Unfortunately justlike the other users complaining its not resolving. Irritated anout this. Is this a bug. Can you confirm. If yes when will it be resolved

[Alvetam]

Very frustrating. It must be a bug because to many of us are having the same issues. I've done these recommended steps far to many times and it does NOT resolve the problem.
My tracker is set up as it should be. This issue suddenly happened a month ago. Its not me or us.
Its Fitbit, and they need to tty another approach to fix it.

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[JuanFitbit]

@Alvetam @khaidir , Thank you for keeping trying to solve this. 

In that case, please give us a call or chat with us. Our team will be more than glad to have a closer look at this. Click here to get connected. 

See you around. 

[emiliao]

Hi. I checked these additional steps but it hasn’t helped

[JuanFitbit]

@emiliao , Thank you for your reply! Please contact our team via chat or call them so that they can have a closer look. 

Click here to get connected. 

See you around. 

[mwtill]

Found this helpful and thought others might as well.  From the clock screen, press and hold the button, and swipe left to the quick settings screen. Then, tap DND and verify do not disturb and sleep mode settings are not on.

It worked for me! Good luck!

[TYHSFC]

My new Charge 4 isn't vibrating anymore either, I'm receiving no notifications, and the display screen doesn't work several times a day. I've done all the possible troubleshooting I'm aware of to no avail. Sounds like a software issue since so many are experiencing the same problems.

[mwtill]

Found this helpful!

Charge 4
- From the clock screen, press
and hold the button, and swipe left to the
quick settings screen. Then, tap DND and
verify do not disturb and sleep mode
settings are not on.