help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Heart rate sensor (green light) not working :-(

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-03-2017 11:46 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

‎07-03-2017 11:46 - last edited on ‎09-09-2020 09:26 by Fitbit Moderator

Hi,

It seems like my fitbit charge 2 is faulty. The green light/heart rate sensor wont turn on 😞

I have read ALL information about how to fix it but it still doesn't work. I have restarted the watch like 20 times now - and changed the heart rate settings to "ON" - I have also disconnected the watch from my phone and deleted the app and set it up again a few times but it wont turn on :-(.

I have had Fitbit charge HR before - where there was another problem with the watch... 

I really like the fitbit style and the features of the watches, especially the heart rate feature - but somehow I always get a faulty product 😞

Is there anything you can do for me or do you rather recommend that i replace the product where i bought it?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎07-03-2017 13:04

‎07-03-2017 13:04

If it were mine, I would immediately return it for exchange.  If you don't do that, you should call FitBit support at 1-877-623-4997.

 

C.B.

Best Answer
0 Votes

‎04-22-2020 15:07

‎04-22-2020 15:07

Why are they saying I reported you..  I was agreeing with you.  My stupid watch is doing the same and I've tried everything and read everything on what to do.  

Best Answer
0 Votes