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Heart rate tracking not working

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‎04-10-2020 16:53 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

‎04-10-2020 16:53 - last edited on ‎09-08-2020 10:02 by Fitbit Moderator

Reviewed comments. Tried restarting and turning function on/off but no change. Lights are functioning. 

Moderator edit: Subject for clarity 

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4 REPLIES 4

‎04-17-2020 17:35

‎04-17-2020 17:35

Hi @DRB3, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for troubleshooting your device before posting. If you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes.

 

Looking forward to your reply, let me know if you have any additional questions.

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‎04-18-2020 05:20

In response to RicardoFitbit

‎04-18-2020 05:20

I rechecked based on your instructions, no change. Disappointing, seems these have a Ltd life time to force an upgrade. Not again!

Sent from my iPhone
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‎05-06-2020 07:41

In response to RicardoFitbit

‎05-06-2020 07:41

Things have gone from bad to worse. Now the charge is lasting less than a day, then going black. Resetting hasn’t changed the condition. 
Last night the LED was continuously flashing brightly while off my wrist (heart rate turned off).

of course it’s out of warranty, same condition as what happened on my Charge 1. Disappointing reliability. 

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‎05-10-2020 08:04

In response to DRB3

‎05-10-2020 08:04

Same issue. Green sensor light is stuck on, running battery down every day and heart monitor no longer working.

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