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Heart rate

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‎06-25-2020 20:12 - last edited on ‎09-16-2020 09:27 by Fitbit Moderator

‎06-25-2020 20:12 - last edited on ‎09-16-2020 09:27 by Fitbit Moderator

My fitbit watch is ok.

My heart rate has stopped showing on my phone app.

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‎06-26-2020 05:53

In response to Rich_Laue

‎06-26-2020 05:53

Samsung J727VSent from my Verizon, Samsung Galaxy smartphone

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‎06-26-2020 05:31

‎06-26-2020 05:31

Hello @Jm007 your phone app on what model phone?

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‎06-26-2020 05:53

In response to Rich_Laue

‎06-26-2020 05:53

Samsung J727VSent from my Verizon, Samsung Galaxy smartphone
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‎07-09-2020 16:17

‎07-09-2020 16:17

I have the same issue but with my Inspire HR device. Have an Iphone 8, updated with the latest iOS 13.5.1. Anyone give you any tips on how to resolve? I've already uninstalled and reinstalled the app, I restarted my phone. Nothing is working.

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‎07-10-2020 07:07

In response to GMAC1

‎07-10-2020 07:07

No.  Heart rate does work on my fitbit itself, but not on my phone any more.  Oh well!  Sent from my Verizon, Samsung Galaxy smartphone
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‎08-14-2020 05:15

In response to GMAC1

‎08-14-2020 05:15

 This is the exact problem I am having with my charge 2 using an iPhone 8 Plus. Followed all the recommended troubleshooting steps and it is still not working!

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‎10-24-2020 11:25

In response to Annschlough

‎10-24-2020 11:25

Did you figure out how to resolve this problem? I have the same issue on my iPhone 8. I miss it on the elliptical 

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‎10-24-2020 16:55

In response to Lauriejp

‎10-24-2020 16:55

No, Fitbit said there is no issue and it hadn’t worked up until last week.
All of the sudden it started working again but it’s intermittent.
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