help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Help!

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-28-2019 17:19 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

‎12-28-2019 17:19 - last edited on ‎09-06-2020 19:49 by Fitbit Moderator

Hey, so I’m new to the Fitbit community, I got my Fitbit second hand given to me for free. It’s 13hrs and 7mins off time wise, I can’t sync it at all and the rubber is peeling off at the top of the screen. Any advice is appreciated, cheers

Best Answer
Labels:
0 Votes
4 REPLIES 4

‎12-28-2019 17:29

‎12-28-2019 17:29

Hi @Crump374v0c4d0 - What are you trying to sync to? In order to fix the time, you must first install the Fitbit app to a supported device. When it syncs, it should correct the time. I’m concerned about the peeling. Hopefully the innards have not been damaged. Here is a link to the Charge HR manual. It may help. 

Best Answer

‎12-28-2019 17:36

In response to SunsetRunner

‎12-28-2019 17:36

I’ve tried syncing it to both my iPhone 6 and my partners PC multiple times and neither seems to work.

Best Answer
0 Votes

‎12-28-2019 18:04

In response to Crump374v0c4d0

‎12-28-2019 18:04

I’m afraid your free device might be defective. 

Best Answer
0 Votes

‎12-29-2019 14:46

In response to SunsetRunner

‎12-29-2019 14:46

You say your having problems syncing, are you saying that you where able to connect the tracker to your Fitbit account? 

Best Answer
0 Votes