help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Historic data suddenly changed

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-05-2019 15:05 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-05-2019 15:05 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

 Whilst sat on the sofa this evening my Fitbit has decided that I did 7315 flights of stairs - on 30th Nov 2018.  I was only alerted by the emails congratulating me on my new badges (it's the Rainbow badge for 700 fights of stairs in a day and I have now apparently earned this twice, plus all the others before it).  I've once achieved 100 flights in a day, certainly not 700 nor 7000 so I don't know why my Charge 2 has suddenly gone haywire.  The bluetooth was switched off at the time, so it shouldn't have synced in any way, I've done a reset and I definitely haven't been near any fans.  I can't understand why this historic data has suddenly changed and I'm not very happy that it's spoiled my real results.

 

Ayone suffered the same problem or have a fix?

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎02-05-2019 17:58 - edited ‎02-05-2019 17:59

‎02-05-2019 17:58 - edited ‎02-05-2019 17:59

I just made a post about the same issue. Mine synced 9448 flights of stairs on November 29th. I contacted Fitbit support about it and while they are not able to remove the data, they will be looking into the glitch. If you haven’t already, you should let them know that this has happened to you as well. I’m really bummed as well that I don’t have the opportunity to earn the badges for the first time 😞 It’s so weird that this happened to both of us today! 

Best Answer
0 Votes

‎02-06-2019 10:31

In response to Avrea

‎02-06-2019 10:31

Thanks - I'll contact support about it then.  Glad I'm not the only person this happened too - it's so weird!

Best Answer
0 Votes