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Charge 2 cracked screen

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‎02-04-2019 23:25 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-04-2019 23:25 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Use my Fitbit for spinning and the face has cracked .It is 7 months old .Strap just broken while wearing .Anyone else having same problem ?

 

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎02-05-2019 02:07 - last edited on ‎02-05-2019 07:30 by Fitbit Moderator

‎02-05-2019 02:07 - last edited on ‎02-05-2019 07:30 by Fitbit Moderator

My face cracked after 17 months the other day. I emailed them and then sent a photo and they have have agreed to send me a replacement pebble (watchface) They were really quick and easy to deal with.

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‎02-05-2019 07:37 - last edited on ‎06-17-2025 09:42 by Fitbit Moderator

In response to jed53

‎02-05-2019 07:37 - last edited on ‎06-17-2025 09:42 by Fitbit Moderator

@Sosh1966 @jed53 Welcome! It's great to see you around! Sorry to hear about your damaged screen and band. As @jed53 mentioned, the best thing to do is letting our Support team know so they can further assist you. I noticed that you already have a ticket with them so I wanted to know if they were able to help you with this?

@jed53 happy to hear that Support was able to help you and that they replaced your device.

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎02-05-2019 08:03

In response to AlvaroFitbit

‎02-05-2019 08:03

I haven’t had a reply yet but early days
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‎02-12-2019 07:05 - last edited on ‎06-17-2025 09:42 by Fitbit Moderator

In response to Sosh1966

‎02-12-2019 07:05 - last edited on ‎06-17-2025 09:42 by Fitbit Moderator

@Sosh1966 thank you for the update. If this is the case then feel free to reply via the same email to Support to inquire about the status of your ticket.

Keep me posted!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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