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Charge 2 not syncing with Huawei P20

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‎02-05-2019 03:13 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

‎02-05-2019 03:13 - last edited on ‎09-08-2020 17:54 by Fitbit Moderator

Hello, i haven't used my Fitbit for awhile, charged it 100%, but it wont sync with my phone. I have a Android, huawei p20. I tries turing it on and off. I can't delete it from the app, it's either trying to sync or it something wrong with fitbit.com

 

 

Moderator edit: updated subject for clarity

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‎02-06-2019 04:33

‎02-06-2019 04:33

@LivB91 Welcome to the Fitbit Community! It's great to have you here! Sorry to hear that your Charge 2 isn't syncing with your phone. Your phone doesn't show as compatible but that doesn’t mean it won’t work it just means that it hasn’t been tested by our team. You can try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. After this try syncing them. Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.

 

Let me know how it goes!

Alvaro | Community Moderator

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