Horizontal lines appearing on screen

[SarahJL]

 

I have had my Fitbit since Oct 2019, around 2 day’s ago I noticed 1 small black horizontal line (absence of white on screen) across the screen of my fitbit! These lines are multiplying and there is not 4 - 5 lines and it seems to be increasing! I have tried long and short restart, tried to change clock display and nothing has helped! I have attached photos of what is happening! Please help as it is getting more difficult to read the screen as the lines multiply! 

[SarahJL]

 

[SarahJL]

 

[Sbarnold]

Omg my just started to do this too . Hopefully we can get instructions to fix it 

[SarahJL]

Fingers crossed! Mine is getting worse and worse 😞

[SunsetRunner]

This is the 2nd Charge 3 I have had with this issue.  The first one the lines showed up weeks after getting it and was replaced by Fitbit.  The 2nd one I have had almost a year and the lines showed up last week and now the screen is looking faded as of this morning.

help 

[SarahJL]

The lines are getting worse and it’s getting more difficult to read! I keep having to change clock face so I can see time but it affects my ability to see other information on screen, please provide help!

[PaulineStep]

Mine is doing it the last few days also and only purchased in Oct 2019. Do we return it where we purchased it or what is the process please?

[SunsetRunner]

I have had 2 Charge 3 both did the same thing; and the 2nd one's face is now fading.  If it is out of warranty they may give you a discount to buy another.

[19-Doesburg]

Same problem, looks like poor quality of the charge 3. What does the Fitbit company suggests?

[SunsetRunner]

They will have you hard boot your Fitbit first.  If that doesn't work and it is still under warranty they will send you a new one or if it is out of warranty they may give you a discount for a new one.  

[PaulineStep]

I just took mine back as it’s only 3 months old I got a refund as they didn’t have anymore in stock from where I purchased it so went to another shop and purchased another one so fingers crossed this one is ok