help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Horizontal lines through screen

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-10-2020 18:48 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

‎10-10-2020 18:48 - last edited on ‎11-17-2020 10:16 by Fitbit Moderator

I looked and tried the quick fixes listed in the forum but none seem to work. What are my other options?

Best Answer
Labels:
0 Votes
3 REPLIES 3

‎10-11-2020 10:47

‎10-11-2020 10:47

  • Texted with customer support. Did reboot, restart & reset. Still horizontal lines in clock face. Help needed 
Best Answer
0 Votes

‎10-11-2020 11:54

In response to Pat407

‎10-11-2020 11:54

Mines the same. I’ve contacted support and was advised a reboot but that didn’t work. I’ll be interested to see what it is. 

Best Answer
0 Votes

‎10-11-2020 22:26 - edited ‎10-11-2020 22:30

In response to E_Al

‎10-11-2020 22:26 - edited ‎10-11-2020 22:30

It's either bad quality assurance or planned obsolescence. I have but seen a fix for it. If you're able to get a warranty replacement try that but other than that I haven't seen a fix. I would also recommend not buying their products since they don't acknowledge common problems. 

Best Answer
0 Votes